FAQ & Support
Type:
Management module
Included in:
All plans
Support:
Chat + Email
Build a structured knowledge base for your support team. Organise answers by category so that first-level agents can resolve common client questions quickly and consistently — without escalating to developers or account managers every time.
Knowledge Base
Create, organise and update FAQ articles by category. Rich text editor with images and links.
Category Organisation
Structure your knowledge base by product area, client type or support tier. Easy to navigate.
Internal & Client-Facing
Keep some articles internal (for your team) and publish others directly to clients in the ticket portal.
Search & Suggest
When a client opens a ticket, the system suggests relevant FAQ articles automatically.
